RETAIL & WHOLESALE
Rockin' B Trading Company is a internet and design business specializing in home decor products for homes, cabins ranches and lodges.
Rockin' B Trading Company's warehouses and studios are located in Hutchinson Kansas.
Our contact information
By standard mail:
Rockin' B Trading Company
1320 North Grand Building A
Hutchinson, Kansas, firstname.lastname@example.org
Shipping Info-SHIPPING RATES
Some of the merchandise on our website may take longer than one week for shipping. Please email us at email@example.com for questions related to product availability and delivery times.
Shipping rates and free shipping policy apply only to items shipped within the contiguous U.S.A.(shipping rates and free shipping do not apply for Alaska and Hawaii orders). Free shipping is only available for ground shipping (not express shipping). Ground shipping includes UPS and/or USPS priority mail.
Shipping time for most items in the U.S.A. is 4 to 5 business days. Some furniture may take up to 3 to 4 weeks for shipping. If you order more than one item you may receive your order in separate deliveries.
Express shipping is available for some in stock items. The delivery time for Express shipping is 3 to 4 business days from date of purchase. The cost for Express shipping is an additional fee (in addition to the regular ground shipping fee). Express orders will be shipped via UPS. Free shipping promotional offers can not be used for express shipping orders. Express shipping is only available for orders shipped within the continental U.S.A.
Orders shipped to Alaska will be sent priority mail using the United States Postal Service. Only merchandise stocked in our warehouse can be shipped to Alaska. All other merchandise will be canceled from the customers order and the customer will be notified prior to shipping. The shipping rate table above and free shipping promotions do not apply to Alaska and Hawaii orders. The shipping rate to Alaska will be higher than our normal U.S.A. rates.
Furniture is delivered by a freight carrier. The carrier will schedule a delivery time and provide curbside delivery. The customer is responsible for moving the furniture into the house and setting it up. Assembly instructions are provided.
The customer is responsible for all freight charges and restocking fees if they refuse delivery of furniture items. Both of the freight charges and the restocking fee will be subtracted from the customers refund when a customer refuses delivery or cancels their furniture order while their merchandise is in transit. We do not ship furniture to Canada or Alaska.
The customer should inspect the merchandise for damages prior to signing the bill of lading for merchandise shipped via a freight carrier. Once the bill of lading is signed the customer owns the merchandise and is responsible for any damages.
Refund, Returns and Cancellation Policies:
REFUND POLICY (HASSLE FREE)
Customer satisfaction is very important to us.
Damaged item - We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received.
Not satisfied - If you are not satisfied with the merchandise you purchased from our site you can return the merchandise within 30 days from the day received and we will refund your money excluding the shipping fee. Please email or call us before returning merchandise to obtain the correct return address for your package. The merchandise must be adequately packed and insured before returning and be in excellent unused condition. Custom orders, special orders, clearance products, gift certificate and bulk orders are nonrefundable. Light fixtures that have been installed cannot be returned.
CUSTOMIZED & PERSONALIZED ORDERS
We can not accept returns or issue refunds for customized merchandise. We will replace the merchandise if it is damaged at no cost to the buyer.
Contact us at firstname.lastname@example.org